Shipping policy

We aim to deliver your order as quickly and smoothly as possible. All orders are processed within 1–2 business days after receiving your payment confirmation, excluding weekends and holidays.

Shipping Times

• Standard Shipping (U.S. only): Typically takes 5–7 business days after dispatch.

Please note that actual delivery times may vary due to local carrier delays, weather conditions, or seasonal demand.

Shipping Costs

• Standard Shipping: Free on orders over $50 (before tax).
• Orders under $50: A $4.95 flat shipping fee applies.
• Expedited Shipping: Available at checkout for an additional fee based on your location.

Order Tracking

Once your order has shipped, you’ll receive an email with your tracking number and a link to track your package in real time. If you do not receive tracking information within 3 business days, please contact us at support@rosphia.com.

Address Accuracy

Please double-check your shipping address at checkout. We cannot be held responsible for packages lost or delayed due to incorrect address information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at support@rosphia.com so that we can help resolve the issue promptly.

We appreciate your understanding and patience — our goal is to ensure your order arrives safely and on time.